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DMS

DMS Overview

The Deployment Management System (DMS) enables administrators to have complete control of deployments from anywhere. Configure diagnostic devices, clinical offerings, administrative and patient forms, and debug devices remotely.

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Device Management
Overview of Devices

Devices Overview Page

The devices overview page lists all the devices (GALE kits) in the deployment. At a glance, you can get valuable information about each device:

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  • If the device has any alerts or updates (in a call, issue connecting, low battery etc.)

  • The current status of the device

  • The name and serial number of the device

  • When the system last detected the device​

  • The device ID

  • Which configuration is the device has assigned

  • The current location​

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Actions on this page:

  • Add a new device - you likely will not have to do this. If a device has been provisioned correctly, it will automatically appear on the system, and your administrator will move it to your deployment.

  • Sort columns - click the green column header to sort ascending or descending

  • View or edit a device - click the green device name

  • View or edit a configuration - click the green configuration name

  • Delete a device - typically not something we recommend. If a device has been retired from your deployment, please let your 19Labs administrator know. We will move the device to our inactive environment for our records.

device-list.png
device-list.png

Click to view

Device Management
Individual Device - Status

To view specific information about the device, click on the Device Name​ from the list page. Each device has everything you need to know, and more!

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Status tab

The status tab lists valuable information about the device selected.

  • Overview​

    • The current status of the device

    • The name and serial number of the device

    • When the system last detected the device​

    • The device ID

  • Alerts: Specific details about any alerts the device might have

  • Location:

    • Assigned location (optional on the Setup page)

    • Address of the current location, or last known location​

    • Map of approximate location, or last known location

device-status.png

Menu

Device Management
Individual Device - Setup

To edit details about the device, click on the Device Name​. Each device has everything you need to know, and more!
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Setup tab

The Setup tab allows you to edit details about the device selected

  • Device Name​ - Give the device a meaningful name. We recommend the location where the device is located (e.g., Health Center name, Community, School etc.). The device name is displayed:

    • On the device list page

    • In the Call Center for the Doctor

    • In notifications

  • Configuration - The configuration defines the look and feel of your device.

    • Select the configuration from the dropdown

    • Select "Edit Configuration" to jump to the Configuration Editor

  • ​Assigned Address - This is optional. If your GALE device should always remain at a specific location, you can assign one here. This will be displayed on the Status Page beside the current location for easy detection. 

  • Diagnostic Device Setup - These are the peripheral devices that were delivered with your kit. These are rarely changed. Usually, only if you have been sent a new device, or there is an update. It's important to ensure the devices on the list match the devices in your kit. If you have a device that is not compatible with GALE, you can still use both! Just set the device type to Manual. This will allow you to enter the reading from your personal device into GALE so the reading appears for the provider on Insights, Zoom, and can be exported with a summary.

device-setup_edited.jpg

Menu

Edit Config

Configurations

Configuration
List Page

config-list.png
Multiple deployments at the same time - NEW!

If you manage multiple deployments, you may run them all at once using the "Careprovider" option in the "Generate For" dropdown. This will return a report with device usage from every device on every selected Care Provider.

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  1. Log in to the reports portal at identity.19labs.com/login/rp

  2. Select "Create Report"​​​

  3. Generate for is "Devices" by default. Select "Careprovider" from the dropdown

    1. Note: if you manage only 1 Deployment, this option may be hidden. See Devices on a single deployment for more options​

  4. Select Care Providers for the report

    1. Individual Care Providers: use the checkbox beside the device name

    2. All Care Providers: use the checkbox at the top to select all​​

    3. Note: Every device will be reported on from each selected Care Provider.

  5. Report type is "Usage Report" by default.

    1. Select the appropriate report option from the dropdown​

  6. Date range is "Yesterday" by default

    1. Select the appropriate date range from the dropdown

  7. Select "Run Report"

  8. Options for the report once it's run

    1. Sort the columns by clicking on the column title

    2. Export the report as a CSV and upload it where desired​

    3. Copy and paste straight from reports into a formatted spreadsheet​​

reports-generate-dropdown-devices.png
reports-generate-dropdown-devices.png

Clinics

Saving a report setting

If you find yourself creating the same report every day (e.g., Usage report for Yesterday) you can save these report settings for quick and easy access.

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  1. Log in to the reports portal at identity.19labs.com/login/rp

  2. Select "Create Report"​​​

  3. Generate for is "Devices" by default. Select "Careprovider" if appropriate.

    1. Note: if you manage only 1 Deployment, this option may be hidden.​

  4. Report type is "Usage Report" by default.

    1. Select the appropriate option from the dropdown:​

      1. Usage​

      2. Calls

      3. Ops

      4. Events

      5. Adverse

      6. Forms

  5. Date range is "Yesterday" by default

    1. Select the appropriate date range from the dropdown

  6. Select "Remove Inactive Devices" if desired

  7. Select "Run Report"

  8. Select "Save Report"​​

  9. Give the report a meaningful name. E.g., Usage report - Yesterday​​​

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reports-save-export.png
reports-save-report.png

Forms
Overview

Saving a report setting

If you find yourself creating the same report every day (e.g., Usage report for Yesterday) you can save these report settings for quick and easy access.

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  1. Log in to the reports portal at identity.19labs.com/login/rp

  2. From the Dashboard, select your saved report from the list​​

 

That's it! The report will run with the settings that were saved.

reports-dashboard.png
reports-dashboard.png

Forms
How to add a form

How to create and add a GALE form 

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On DMS

  1. Create Form with builder

    1. Go to "Forms"

    2. +Add a New Form or Duplicate an existing form​

    3. Complete the required fields at the top

    4. Add pages and questions as required

    5. "Save" the form

    6. For more details, see Detailed workflow and FAQ

  2. Create a Form Tile

    1. Go to "Clinics & Forms"

    2. ⁠⁠+Add New Clinic

    3. Select “Form” from the “Type”

    4. Add in Tile, description and Image details

    5. “Save” to access additional options

    6. ⁠⁠Select Form from the dropdown

    7. Add Recipients, if required (not shown in the video below)

    8. Allow access without logging in, if required

  3. Add form to Configuration

    1. Go to "Configurations"

    2. Add Form Tile to the Configuration under "Clinics Management"

    3. Save

 
On GALE

  1. ⁠⁠Syncronize

  2. If XMR enabled Care Provider: Log in to access the form

  3. If non-XMR-enabled Care Provider: Access the form as a guest

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Step-by-step video 

Forms
How to add an External form

If all other troubleshooting methods have failed to resolve an issue, you can guide a user to post logs for the development team to look into.

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On DMS

  1. Go to Clinics & Forms

    1. ⁠⁠+Add New Clinic

    2. Select “Form” from the “Type”

    3. Add in Tile, description and Image details

    4. “Save” to access additional options

    5. ⁠⁠Paste the external form URL into the corresponding box

    6. Save

    7. Note: At this time, you can appear to subscribe to be a recipient for an “External Form. However, you will not receive the form unless you are subscribed to the web-based form.

  2. Go to Configurations

    1. Add Form Tile to the Configuration

    2. Save

 
On GALE

  1. ⁠⁠Syncronize

  2. If XMR enabled Care Provider: Log in to access the form

  3. If non-XMR-enabled Care Provider: Access the form as a guest

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Step-by-step video with Form example

Manage Users

Export a report

If you would like to save a report, there are a few ways to do this.

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  1. Run the report - how to​​

  2. Export the report

    1. Option 1: Click the "Export" button on the top right of the report

      1. This will export a CSV file

      2. You can open this in your preferred spreadsheet program (Excel, Google Sheets etc.)

    2. Option 2: Copy the report directly from the page into your preferred spreadsheet program​

  3. In your preferred program, use conditional formatting, filters, and other visual queues to call out specific information

Screenshot 2025-11-06 at 5.44.57 AM (2).png
Screenshot 2025-11-06 at 5.44.57 AM (2).png
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