​Low Battery​

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Issue: Jumper scale: measurement is not sent to Provider Zoom chat during a call

Resolve: View the measurement on the Zoom overlay or Insights

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​Usability​

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Issue: Jumper scale: measurement is not sent to Provider Zoom chat during a call

Resolve: View the measurement on the Zoom overlay or Insights

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Issue: Measurements are not displayed in the Zoom sensor panel if Insights is accessed while the sensor is running.

Resolve: Restarting the panel will resolve the issue. ​

 

Issue: Sending too many PDFs from Profile ends up with templates being blocked on Twilio due to marketing, even though the template is still classified as Utility.

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Issue: On an Encounter, the Visit Summary PDF is not attached.

Resolve: Find the summary on the Visit Summary tab

 

Issue: "Health records not synced" pop-up may remain on the screen while completing an encounter offline

Resolve: Press “ok” and then “log out” again to log out or turn the tablet off

 

Issue: Intake may be shown when navigating back to GALE when in a Zoom call

Resolve: Tap “Back to call” in the floating call button or “Clinics” on the bottom navigation

 

Issue: The Privacy filter in Patient Profile shares the entire measurement history to Insights. Cannot restrict measurement access

Resolve: This only affects patient profiles, not guest encounters

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Crashes

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Crash: Using the Otoscope or Exam Camera immediately after the GALE device wakes from a black screen will cause the measurement to crash if it is performed in the first session or encounter initialized after wake-up.

Resolve: Wake up the device using the side button on the GALE tablet > begin a guest session > end the guest session > begin another session. Or, if you experienced the crash, begin a new session immediately. Don't turn off or restart your device.

Note: This does not appear to affect all devices. If you have not seen this issue, your device may not be affected.​ See video​

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Crash: “Capture Screen” with the floating call button

Resolve: Option removed until the fix is implemented

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The following are specific to deployments enabled with Patient Profiles

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Crash: Popup fragment crashes

Resolve: Outside a user session - do not affect the user experience

 

Crash: Press “End Session” on a timeout popup while in a logged-in encounter

Resolve: upgrade 1.20.3

 

Crash: Opening a PDF from patient profile after upgrading.

Resolve: On the “Search for patient” popup, press the red (x) and search for the patient again. Re-load the patient and the issue should not occur again.

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